Latest news

Support for veterans recognised...

Published: Tuesday 23 June 2020

believe housing has has signed up to the nationally recognised Armed Forces Covenant scheme that ensures veterans and the families of serving forces personnel receive the support they need.  

believe housing have attained a bronze award in the scheme already and is now working towards a silver award by further developing the employment offer for services personnel and the positive support into work available.

Harbour Support Services Live Chat Launch

Published: Monday 22 June 2020

We are very excited to announce the launch of our new Live Chat facility.

To access the chat facility you need to visit our website and click on live chat to speak to one of the team.  At the moment this is available Monday - Friday 9am - 6pm.

Outside of these hours you can leave a message for a worker to contact you back during the next working day or you can contact us on 03000 20 25 25 to speak to one of our workers.  This phone number is available 24/7.  Please contact the police on 999 if you are in danger or should you need immediate help.

Illegal Money Lending Team New online chat service launched for victims

Published: Monday 22 June 2020

We are aware that COVID-19 has left some people struggling financially and loan sharks may look to take advantage of those who have found themselves in a vulnerable position and feel they have nowhere else to turn for help. We are committed to helping victims of illegal money lending and providing support that is immediate, practical and tailored to their needs.

Our specialist team are still here to help 24/7, in the same way we always do. If you are concerned that a client, resident, or service user may be a victim of illegal money lending, you can make a referral to our services here.
Stop Loan Sharks have launched a new live chat service to provide extra advice and support to victims of illegal money lending.

We have helped over 30,000 people escape the clutches of loan sharks and have launched the live chat to make our services even more accessible to those who need them most.
We continue to provide round-the-clock information, advice and support for anyone affected by illegal money lending on our 24-hour helpline 0300 555 2222. You can also report a loan shark using our
confidential online form or email us. The new service will initially be open between 9am and 5pm every Tuesday at 

When you click on the Live Chat icon, you will begin a one-on-one session with an expert support worker from the IMLT.

Urgent Scam

Published: Sunday 21 June 2020

The Chartered Trading Standards Institute (CTSI) has witnessed evidence of bogus texts informing members of the public that a "COVID Home Testing Team" will visit their homes. This is a scam. Please do not respond to the text or any subsequent phone calls. NHS Test and Trace will never ask you for financial details, PINs or passwords. They will also never visit your home.

Citizens Advice County Durham want your views.....

Published: Sunday 21 June 2020

If you live in County Durham, please can you take a few minutes of your time to complete our Survey - by clicking on the link below and following the instructions.

It should take no more than 5-10 minutes,

By completing this survey you will be helping to develop and shape Advice and Support Services going forward so that they continue to best meet the needs of people in County Durham.