Accessibility Statement

Accessibility statement for Durham Key Options

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

Durham County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to durhamkeyoptions.co.uk, and any applications and systems that are classed as part of that site.

Compliance status

This website and supporting applications are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Below is a list of the systems and sites which we have identified as not compliant and the accessibility compliance fails.

  • Specify alternative text for appropriate images (A 1.1.1)
  • Specify alternative text for images inside links (A 1.1.1)
  • Combine adjacent links with the same destination (A 1.1.1)
  • Ensure form controls have labels (A 1.3.1)
  • Ensure headings include text (A 1.3.1)
  • Add headers to tables (A 1.3.1)
  • Write lists or groups of links semantically (A 1.3.1)
  • Ensure every page contains a top-level heading (A 1.3.1)
  • Headings do not cascade (1.3.1)
  • Identify the purpose of fields programmatically (AA 1.3.5)
  • Links are not distinguishable from normal text (1.4.1)
  • Some text / background colours do not have enough contrast (1.4.3)
  • Ensure form controls contrast sufficiently with their surroundings (AA 1.4.11)
  • Avoid linking to anchors that do not exist (A 2.4.1)
  • Specify a title for all frames (A 2.4.1)
  • Ensure all pages have a title (A 2.4.2)
  • Ensure links explain their purpose (A 2.4.4)
  • Avoid using the same link text for different destinations (A 2.4.4)
  • Fix duplicate IDs (A 4.1.1)
  • Ensure links can be used by screen readers (A 4.1.2)

Preparation of this accessibility statement

This statement was first prepared on 11 September 2020.

Durham County Council re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification or every one to two years. We do this internally using a combination of automated and manual checking, and with any testing documentation the 3rd party supplier provides.

Page content should be manually checked every time it is updated.

This statement should be updated every year.

This statement was last reviewed on 8 May 2026.

Feedback and contact information

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we're not meeting accessibility requirements or have any feedback, please contact choicebasedlettings@durham.gov.uk.

If you need information on this website in a different format please see our Communication support page.

Find out how else you can get in touch with us in our Contact the council section.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service (EASS).

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Contact details for Durham County Council and all Registered Providers of Social Housing can be viewed by clicking here.