This website has various accessibility features to help you use the site
Accessibility statement for www.durhamkeyoptions.co.uk
This accessibility statement applies to www.durhamkeyoptions.co.uk
This website is run by Civica.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- 03000 268000
We’ll consider your request and get back to you in 5 working days
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: firstname.lastname@example.org - Project Lead for Information Systems in Housing Solutions.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us here
Technical information about this website’s accessibility
Civica is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. Whilst we look to improve these documents, they have been removed from the website, but can still be requested individually.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Whilst we look to fix these documents, we have removed them from the website, however they can still be accessed by requesting a copy.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How accessible this website is
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
- You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
- WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation.
- Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.
reCAPTCHA is a third party component we use in our site but unfortunately currently does not comply with the accessibility regulation
This website is 96% compliant with Web Content Accessibility Guidelines version 2.1 AA standard. We are working hard to improve this and aim to be fully compliant by 2023.
Non-compliance with the accessibility regulations
Form Contrast - we are aware some of our controls and check boxes do not meet compliance standards. (1.4.11)
Fields displayed programatically - some of our form fields are not displayed programatically and no not meet Wcag 2.1 AA standards (1.3.5)
Preparation of this accessibility statement
This statement was prepared on 13th December 2020. It was last reviewed on 9th June 2023.
We have seen a gradual increase in our Accessbility and aim to fulfill 100% compliance by October 2023.
Change size of text
It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.
You can translate the language of this webpage by using Google Translate. There is a Google Translate widget at the bottom right hand corner of this website.
BrowseAloud adds speech and reading support to online content to extend the reach of websites for the 20% of the population who require reading support. This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language.
BrowseAloud is free to use and works with all major browsers.
To hear text read aloud from a desktop or laptop computer you simply move your mouse pointer over the text. From a touch screen device, you simply click on the text to hear it read aloud.