Durham Key Options

This website has various accessibility features to help you use the site

Accessibility statement for Durham Key Options.

This accessibility statement applies to www.durhamkeyoptions.co.uk 

This website is run by Durham County Council.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email choicebasedlettings@durham.gov.uk

We’ll consider your request and get back to you in 2-3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us

Technical information about this website’s accessibility

Durham County Council is committed to making the Durham Key Options website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

PDFs and other documents

We need to check our PDFs to see if they meet accessibility standards and will update this section of the accessibility statement once we have this information.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.

You can translate the language of this webpage by using Google Translate. There is a Google Translate widget at the bottom right hand corner of this website.

BrowseAloud adds speech and reading support to online content to extend the reach of websites for the 20% of the population who require reading support. This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language.

BrowseAloud is free to use and works with all major browsers.

To hear text read aloud from a desktop or laptop computer you simply move your mouse pointer over the text. From a touch screen device, you simply click on the text to hear it read aloud.