How to apply


Applying to join the housing register

To join our scheme and begin applying for properties, we need you to complete an application form. You can do this online and the process generally takes around 45 minutes. Once you have submitted your completed form, one of our housing providers will pick it up for processing as soon as possible.

If you need us to send a paper copy of the application form to your address, you can also request this through our contact us page. Some providers no longer provide paper forms, however will be more than happy to assist you in completing a form over the phone.

As part of the registration process you will be given a unique reference number. This is for your use only and helps us identify your form quicker on our system. It is important you keep this safe so you can log into your account in the future.

Once we have accepted your application we will let you know when you can start applying for properties. 

To view a demonstration on how this website works, please click here: Website demo

What information do you need from me?

We will ask you to provide your proof of identity and your proof of address for yourself and any joint applicant on your form.

To speed the process up, we have created an online portal where you can upload your documents via your account page. This allows us to process evidence as soon as we receive it and will help us activate your form much quicker.

We will also check the information you have provided as part of your application and if we need to query anything, or ask you to complete any missing fields we will let you know.

Depending on your reason to move, we may need you to provide extra evidence to support any priority banding you may be awarded. Our policy contains all the information you will need on what priority bands we can award and how you would qualify for each.

In order for us to collect references, it is important you provide us with the details of your current, or former landlord so that we can confirm your tenancy history. If there could be any issues with doing this, speak to us as soon as possible so we can assist.

Property entitlement

We ensure your property entitlement matches that of your household make-up. You can check our policy for how we allocate bedrooms per household member. 

What happens next?

When we have completed all of our checks on your application, we will let you know:

  • The band your application has been placed in and your priority date,
  • Your registration (application) date,
  • The number of bedrooms you are entitled to.

Once you have received this confirmation (usually via email), your form will be active and you can begin to search for your new home.

Keeping us informed

It is important that you let us know straight away if you have a change in any of your circumstances that could affect your application form. By doing so, we can make sure your form is updated and assessed correctly and if you are offered a property, there are no initial hold ups whilst we confirm your details. We could potentially withdraw an offer where it comes to light information is not up to date.

Please ensure you inform us if you change your contact details. We will try to contact all successful applicants by phone or email within 24 hours of the bidding closing.

There are some classes of people who will automatically be ineligible to join our housing register by law. These are listed below:

  • Anyone who is subject to immigration control.
  • Anyone who is not regularly and normally resident in the common travel area.
  • EU nationals required to leave the UK.

If you think you may fall into one of these categories, please contact us to discuss so we can best advise you on your next steps.

Our policy lists reasons we may also disqualify applicants based on previous behaviour/actions. We always ensure we discuss any potential disqualification with our customers and you would be given a chance to appeal should you disagree.

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